DELIVERY POLICY
- We
provide worldwide delivery service. Once you have entered the
delivery address, you will be informed with the delivery charges.
- Shipping
charges would be advised on your final amount of purchase before
proceeding with the full transaction.
- Your
order will be delivered via the most suitable carrier, depends on the size
and weight.
- Tracking
No is available for you to receive as shipping confirmation via e-mail and
with a tracking link for your parcel, so you could follow its journey to
your doorstep.
- We
are not liable for any involving cost of customs duties or sales taxes for
international order(s).
- Once
your order has passed your local Custom Duty, it would then be passed on
to an internal postal service, according to standard delivery procedures.
- If
you are not present as your package arrives, the carrier will leave a card
informing you where it is. It might be left in a safe place or there will
be details on how to pick up your order or rearrange your order delivery.
- Shipping
period for cities in Malaysia would take three (3) to seven (7) business
days, whereas other countries will take between four (4) to fourteen (14) business days depending on the courier company.
- Please
be advised that on any public holiday dates in your country, deliveries
would not be made. In this instance, please expect your order to arrive in
the next business day.
- We
work closely with our shipping partner to minimize the potential impact of
delays on our domestic and international customers. However, while we aim
to ensure that all orders are received when expected, delivery to a remote
destination is not always guaranteed to arrive within the specified
shipping time frame.
- In
the event whereby we cannot deliver to certain postcodes, we suggest that
you select a different shipping destination, or alternatively, you can
contact our customer care team at support@arlinaayou.com or Whatsapp
Centre +6012-5565769 to personally assist you on this matter.
- We
ensure each purchase during the time it is in transit until it is
delivered to you. Thus, we require a signature for any goods delivered, at
which point responsibility for your purchased goods passes to you. If you
are not the receiver of your purchase (for example a gift order) then the
person who signs for the package confirms receipt and is accountable for
the package.
- Please
note, that if no signature is collected upon the package arrival, you
agree to our terms and conditions and, confirmed that we can leave your
package(s) outside the premises at the shipping address provided by you without obtaining
a signature for proof of delivery. Please be aware, that if no signature
is collected, you agree to our terms and conditions and take full
responsibility for any loss or damage that may occur.
- This policy is only
applicable for purchase made in ARLINA
YOU Online Shopping therefore, purchased through ARLINA AYOU Boutique shall not be entitled to this
policy.